Shipping & Returns
Shipping & Withdrawal
The following terms apply:
1. Shipping Conditions
For orders with a value of €100 or more, no shipping costs are charged for deliveries within Germany.
If the order value is below €100, the flat shipping rate for deliveries within Germany is €4.90.
For orders with a value of €150 or more, no shipping costs are charged for deliveries to Austria and Switzerland.
If the order value is below €150, the flat shipping rate for deliveries to Austria is:
| Weight | Price |
| 1KG | €6.90 |
| 2KG | €8.90 |
If the order value is below €150, the flat shipping rate for deliveries to Switzerland is:
| Weight | Price |
| 1KG | €9.90 |
| 2KG | €12.99 |
2. Delivery Times
Unless otherwise stated in the product description, shipping within Germany takes approximately 2–4 business days (Austria and Switzerland 2–6 business days). Delivery does not take place on Sundays and public holidays.
Shipping is carried out by DHL to ensure fast and reliable delivery.
3. Returns
Returns are possible within 14 days of receipt. After returning the items, we will refund the purchase price as well as the original shipping costs. You are responsible for the cost of returning the items.
4. Payment Terms
• Credit Card (Visa, Mastercard, American Express)
• Shopify Payments
• PayPal
and more.
5. Additional Payment Details
The invoice amount must be paid within seven days. If you have any questions, you can find our contact information in the imprint.
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day,
– on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided that you have ordered multiple goods as part of a single order and these are delivered separately;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (Ruff Golf UG (limited liability), Brookdamm 6, 21217 Seevetal, Germany, Tel.: upon request, Email: service@ruff.golf) of your decision to withdraw from this contract by an unambiguous statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the delivery costs (except for the additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us), without undue delay and in any case not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees due to this reimbursement.
We may withhold reimbursement for goods that can be shipped in packages until we have received the goods back or you have provided evidence that you have returned the goods, whichever comes first.
We will collect goods that cannot be shipped in packages.
You must return or hand over the goods that can be shipped in packages to us without delay and in any case no later than fourteen days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send the goods that can be shipped in packages before the end of the fourteen-day period.
You bear the direct cost of returning goods that can be shipped in packages. We do not bear the cost of returning goods that cannot be shipped in packages.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Termination Reasons
The right of withdrawal does not exist for contracts
– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the delivery of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on market fluctuations beyond the control of the entrepreneur;
– for the delivery of newspapers, magazines, or illustrated publications except for subscription contracts.
The right of withdrawal expires prematurely for contracts
– for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons, if their seal was removed after delivery;
– for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
– for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
– To
Ruff Golf UG (limited liability)
Brookdamm 6
21217 Seevetal
Germany
Email: service@ruff.golf
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for communication on paper)
– Date
(*) Delete as appropriate.
